cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Jim_Dish
New member
1 0 0 0
Message 1 of 2
76
Flag Post

Asking For A PIN During Setup But I Have No Access To The PIN

HP Recommended
HP8610
Microsoft Windows 10 (64-bit)

I finally got my Router to connect to my 8610 on ethernet. The wireless is off but the printer is seen on my network. So when I go to Add A Printer in Windows a request for a PIN pops up. It's not on the panel of the printer and if it's in wifi protected setup I can't access it because I'm connected via hard wire to the router right next to the printer. You cannot access wifi settings with this setup. I'm afraid if I pull the wire I'll lose my printer on the network and it took days to get it recognized. Now I can't install the printer on my Windows 10 wireless laptops which was the entire point. HP won't let me add a printer to my wireless devices. What's the answer to this? 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
22,318 22,277 997 1,030
Message 2 of 2
Flag Post
HP Recommended

@Jim_Dish

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you share the screen where it's asking for the Pin? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation