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‎06-28-2024 01:30 AM

HP Recommended

Hello Team,

 

I have a serious problem with bluetooth device driver. When my laptop was running on Windows 7 everything was working fine and after upgrading to Windows 10 I found only one issue with bluetooth device.

 

I can see Bluetooth hardware (Ralink bluetooth pcie adapter) under device manager and also exclamtion mark on the ralinks icon but couldn't find Bluetooth section under Settings->Devices. I am not able to turn my Bluetooth ON or OFF.

 

Please provide any fix for this asap. I will be a great help as I am struggling for this from many days.

 

Thank you.

Category:
1 REPLY 1

‎06-28-2024 06:49 AM

HP Recommended

Hi:

 

The Ralink Bluetooth is not supported on the newer builds of W10.

 

Your only option would be to use a USB Bluetooth adapter.

 

If you let me know what the full model number or product number of your notebook is, you might be able to replace the internal Ralink Wi-Fi card with a model where the Bluetooth works on W10.

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