Both of my page lights are on and it won't let me print

[SassyCees]

My printer has both the page lights on when I try to print it doesn't do anything 😕 when I push either button it makes noise as tho it's printing but nothing is happening 😭 can anyone help me?

[Raj_05]

Hi @SassyCees,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer might be encountering an issue. Let's troubleshoot it step by step. First, try these basic troubleshooting steps.

• Check for Paper Jams: Open the printer cover and check for any jammed paper. If there's any, gently remove it.
• Check Ink or Toner Levels: Ensure that your printer has enough ink or toner. Low ink/toner levels can sometimes prevent printing.
• Restart the Printer: Turn off your printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Check Connection: Make sure your printer is properly connected to your computer or network. If it's a wireless printer, ensure that it's connected to the correct Wi-Fi network.
• Printer Drivers: Ensure that your printer drivers are up to date. You can usually download the latest drivers from the HP website.
• Reset Printer: If none of the above steps work, try resetting your printer to its factory settings. This option is usually available in the printer settings menu.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support