Broadband change meant loss of Instant Ink connection. Now reconnected to new broadband.

[Stevie75]

Can anyone tell me whether the link to Instant Ink is re-established automatically once the printer link to the internet is working again. Will it also have the usage while disconnected? Having been told the link was lost I thought I'd get another email once up and running again. But I haven't.

Thanks

Steve

[Irfan_06]

Hi @Stevie75,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the instant ink account after changing to a new network.

When you reconnect your printer to the internet after a broadband change, it should automatically re-establish its connection to HP's Instant Ink service, provided the printer is set up correctly.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support