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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Flag Post

COPPY

HP Recommended
Example: DESKJET2720
macOS 10.15 Catalina

i have hp deskjet 2720 just pay it work with imac 2020 every time i tray to copy paper or photo get massage (old for authentication) i add my username and password but still don't want copy i 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@samehabdelmohse, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • What is the exact error message?
  • Are you trying to make a copy on the printer or print it from the computer?
  • How is the printer connected, USB/Wireless?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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