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Locked

‎03-27-2021 04:38 PM

HP Recommended
Product: Hp envy5055
Operating System: Microsoft Windows 10 (64-bit)

The HP program is stopping my printing unless I enter a credit card. I just want to print normally.

Category:
1 REPLY 1

‎03-30-2021 03:32 AM

HP Recommended

@Rube85, Welcome to the HP Support Community!

 

Are you using Instant Ink cartridges in the printer to print?

If yes, the printer has to be enrolled in Instant Ink. Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the printer is not enrolled in Instant Ink anymore, you will have to use regular HP ink cartridges. To know how to cancel the Instant Ink subscription, refer to this document - Cancel Your HP Instant Ink Service

 

You may visit Hp Store to buy the compatible ink cartridges.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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