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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer

My HP Officejet printer can only fine one of my wifi networks and can not connect for some reason.  I go through wifi wizard and tried reseting network settings.  Still can't connect and can't find my other networks to try to connecting.  I wanted to reset the whole thing and try adding it as a new printer but I don't know how to clear out my info.  My Mac is able to connect to the wifi so I don't see an issue with my wifi.

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