Can not connect to the internet

[15186031086]

• I can not get my printer to connect to my phone or my printer

[Raj_05]

Hi @15186031086,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 2742e printer isn’t connecting to the internet or your devices, here are a few troubleshooting steps to try.

Check Your Network

• Verify Wi-Fi Connection: Ensure your Wi-Fi network is working and that other devices are connected to it.
• Network Band: Make sure the printer is connected to the same Wi-Fi band (2.4 GHz or 5 GHz) as your phone or computer.

Restart Devices

• Printer: Turn off the printer, wait for 60 seconds, and then turn it back on.
• Router: Restart your router by unplugging it for about 30 seconds, then plug it back in and wait for it to fully restart.
• Phone/Computer: Restart the device you are trying to connect to the printer.

Reconfigure Wi-Fi on Printer

• Printer Menu: Go to the printer’s control panel or settings menu, find the Wi-Fi setup option, and follow the prompts to reconnect it to your network.
• Wi-Fi Setup Wizard: Use the printer’s Wi-Fi setup wizard to search for and connect to your network.

Use HP Smart App

• HP Smart App: Download and open the HP Smart app on your phone or computer.
• Add Printer: Use the app to find and connect to your printer. The app should guide you through the steps to connect your printer to the network.

Check Printer’s IP Address

• Print Network Configuration Page: If possible, print a network configuration page from the printer’s menu to check its IP address.
• Access Printer’s Web Interface: Enter the IP address in a web browser on your computer to access the printer’s web interface and verify network settings.

Firmware and Software Updates

• Printer Firmware: Check if there are any available firmware updates for your printer on the HP website and follow the instructions to update it.
• Software Updates: Ensure your phone or computer’s operating system and the HP Smart app are up-to-date.

Reset Network Settings

• Printer Reset: If all else fails, you might need to reset the network settings on the printer to start from scratch.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support