Can not get printer to connect wireless

[M_B7]

I can not get my printer to connect to wireless.  I have tried all the solutions from HP support site including running HP Print and Scan Doctor and nothing works.  When I run the wireless Network test report, in Diagnostics summary is says FAIL after Network Name (SSID) Found.   It also lists hpsetup after  Network Name (SSID) in Configuration Summary.   Can anyone help?

[M_B7]

I have tried everything including rebooting router and nothing works.  When i try to do WPS setup it says error progress stopped and i cant get it to connect.   I tried a USB cable and it says it doesn't support USB setup.   I am at a loss and really dont want to throw this out to buy a new printer.  Any suggestions or help would be greatly appreciated.

[Irfan_06]

Hi @M_B7,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support