Can't conenct to printer with windows but it's available

[ldupes]

Hi,

I have an Envy 5640 connected wirelessly to my network. However, Windows says it can't see the printer.

It was working fine a couple of weeks ago and the only thing that changed is a Windows update for December.

I can connect to the printer using my browser by going to the IP address of my printer.

HP Smart says it can see the printer. But when I try to print with windows it says the printer is not connected.

What is wrong and how do I fix it? Running the diagnose and fix tool in HP smart doesn't help.

L

[Raj_05]

Hi @ldupes,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be a communication issue between your Windows computer and the HP Envy 5640 printer. Here are some steps you can try to troubleshoot and resolve the issue.

Restart Devices:

• Restart your computer.
• Restart your HP Envy 5640 printer.
• Ensure that there are no pending print jobs in the print queue.

Check Network Connection:

• Confirm that your computer and the HP Envy 5640 are connected to the same wireless network.
• Verify that the wireless connection on the printer is stable.
• If possible, restart your router to ensure a fresh connection.

Update Printer Drivers:

• Go to the official HP website and download the latest drivers for your HP Envy 5640 printer.
• Install the updated drivers on your computer.

Remove and Reinstall the Printer:

• Open "Settings" on your Windows computer.
• Go to "Devices" and then "Printers & scanners."
• Remove the HP Envy 5640 printer from the list.
• Reinstall the printer by clicking on "Add a printer or scanner" and follow the on-screen instructions.

Disable Firewall/Antivirus:

• Temporarily disable your firewall and antivirus software on your computer.
• Try printing again to see if the issue persists.

Check Windows Update Settings:

• Check your Windows Update settings to ensure that it hasn't been configured to block printer connections.
• Go to "Settings" > "Update & Security" > "Windows Update" and check for any pending updates.

Check Port Settings:

• Open "Devices and Printers" on your computer.
• Right-click on the printer and select "Printer properties."
• Go to the "Ports" tab and ensure that the correct port is selected.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the official HP website. This tool can automatically diagnose and fix printing problems.

Reconfigure IP Address:

• If the printer is accessible via its IP address in the browser, try reconfiguring the printer's IP address or assigning it a static IP.

Check for Windows Update Issues:

• Sometimes Windows updates can cause printer connectivity issues. Check for any known issues related to the latest Windows updates and consider uninstalling them if needed.

Remember to re-enable your firewall and antivirus software after troubleshooting.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[ldupes]

Hi,

I ended up having to uninstall and reinstall HP Smart. It seems to work ok.

L

[Raj_05]

Hi @ldupes,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support