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Common problems for Connectivity Issues
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‎06-04-2025 03:27 AM

HP Recommended
  • I can't connect my Officejet 6500A to ePrint service although I was connected to it for long time. I m getting a long message: "The printer was unable connect to the server. You can connect the printer to internet through a proxy server...."
  • My printer is connected via cable directly to the internet router 
  • Pleas help
Reply
1 REPLY 1

‎06-05-2025 08:18 AM

HP Recommended

Hi @Alboim 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating it must be to lose ePrint functionality on your HP Officejet 6500A, especially since it was working fine before. 

 

Let’s go through some troubleshooting steps to resolve this server connection issue.

 

1. Restart Your Network Devices

  • Power off your router and printer.
  • Wait 30 seconds, then turn on the router first.
  • Once the router is fully online, turn on the printer.

2. Set a Static DNS

  • On the printer’s control panel, go to Setup → Network Settings → Advanced Settings.
  • Select Manual DNS and enter:
    • Primary DNS: 8.8.8.8
    • Secondary DNS: 8.8.4.4
  • Save the settings and restart the printer.

3. Enable Web Services Again

  • On the printer’s control panel, go to Setup → Web Services Setup.
  • If Web Services is disabled, enable it.
  • If prompted, enter a proxy server (leave it blank if unsure).

4. Reset Network Settings

  • On the printer, go to Setup → Network Settings → Restore Network Defaults.
  • Reconnect the printer to the network and test ePrint.

5. Check HP Embedded Web Server (EWS)

  • Find your printer’s IP address (via Network Settings).
  • Open a web browser and enter the IP address.
  • Navigate to Web Services and ensure it is enabled.

 

You can find more details here. Let me know how it goes, and I’ll be happy to assist further! I appreciate your patience while we work through this.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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