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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Glouise
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Can't connect printer after getting new Wifi password

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HP Office Jet Pro
Microsoft Windows 10 (32-bit)

For some reason my wifi was breached and someone was asking permission to get in one of my streaming devices.  I contacted my internet provider and had to make up a new name and password.  Afterwards I was able to connect my other devices to the new password.  All but my printer.  What can you do to help me connect it back again with my new user name and password.  I've tried on my phone, desk top and various other devices, but no cigar.  Any help would be great.  Thank you

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TEJ1602
HP Support Agent
HP Support Agent
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@Glouise, Welcome to HP Support Community!

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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