cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Drummer3Boy
New member
1 0 0 0
Message 1 of 1
131
Flag Post

Can't connect printer to Wifi

HP Recommended
HP OfficeJet Pro 9010 All-in-One
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9010 All-in-one, product # 1KR54A. We have had connected to Wifi for since we bought it (1-2yrs). All of a sudden, stopped printing. Wifi light is off. I have tried to Restore network settings, but it keeps saying that I don't have an ethernet cable connected. I can't find a way to connect it to the wireless network or see if it still is from before. I have unplugged from power 3x, each 1min or greater. I found 2 or 3 different settings that I was able to restore to default. We can connect to it from our computers wireless. And the H&P Virtual Assistant is a joke. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation