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‎02-18-2023 07:03 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Chrome OS

I recently bought a new Chromebook -- an Acer 317.  My old Chromebook had stopped connecting to my OfficeJet 3830, but I was able to print from my iPhone.  When I got the new Chromebook, it automatically connected to the printer for about two weeks and then unconnected itself, even though both devices are logged into the same network.  I also cannot print from my iPhone any longer, not even through the HP Smart app.  I know that the printer is no longer supported, but it's in perfect condition.  You keep sending me ink cartridges.  Shouldn't it still at least be able to print?  I'm on a fixed income and it would be such a waste of money to have to buy a new printer right now.  Hope you have a solution . . .

 

Thanks.

Category:
1 REPLY 1

‎02-23-2023 03:46 AM

HP Recommended

Hi @ElayneM 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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