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Common problems for Connectivity Issues
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‎02-28-2024 10:11 AM

HP Recommended
Operating System: Microsoft Windows 11

I recently changed my internet service, but the printer won’t connect to it.

Category:
2 REPLIES 2

‎03-01-2024 02:18 PM

HP Recommended

Hi @Grannyjdt,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎03-01-2024 03:20 PM

HP Recommended

There are two possibilities based on the limited information:

 

1. You need to return your printer to initial wifi connection mode https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Wi-Fi-connection-is-lost-after-router-or-netwo...

 

2. Your new internet equipment is not compatible with your printer in standard configuration. You may need to create a separate SSID on the 2.4Ghz channel on your wireless router and only allow your printer to connect to that SSID.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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