• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-06-2020 01:47 PM

HP Recommended
Product: 3760

I recently changed the name of my wifi and now I can’t connect the printer because it doesn’t find the new one and is still connected to the old wifi.

Tags (1)
Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2020 11:27 AM

HP Recommended

@Stefano68

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
6 REPLIES 6

‎11-27-2020 11:27 AM

HP Recommended

@Stefano68

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Tags (1)
Was this reply helpful? Yes No

‎11-29-2020 02:18 PM

HP Recommended

Thanks , now is ready 👍 ciao 

Was this reply helpful? Yes No

‎11-29-2020 02:37 PM

HP Recommended

I don't see a cancel button. HP is threatening to lock me out of my printer. I have been trying to fix for several weeks. Today I did t he chat and the solution they gave me did not work. So I went to the instant ink site and did what they said. it didn't work either. 

Was this reply helpful? Yes No

‎12-17-2020 06:12 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2020 06:13 AM

HP Recommended

@sbumpire49

 

Welcome to the HP Support Community.

 

What is the issue you're facing and which Printer do you have?

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎07-04-2023 02:32 PM - edited ‎07-04-2023 02:32 PM

HP Recommended

Hi community!

 

Below I will leave a link that can also help you to connect your printer:

 

Printer setup guide for: HP DeskJet 3760 All-in-One Printer

 

SofiaML
HP Support Community

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.