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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
K-4K
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Can’t get my instant ink due to printer error, thinking my ink cartridge is a non hp

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HP DeskJet 3752
iOS

Me printer is out of black ink and ran out while I was offline for about two weeks. When I tree connecte printer to the internet it will not order my black ink cartridge from hp due to it reading a non hp ink cartridge. Problem is, it is a hp ink cartridge. I’ve never used anything but hp ink on this printer

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TEJ1602
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HP Support Agent
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@K-4K, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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