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‎07-24-2023 01:41 PM - last edited on ‎07-26-2023 06:20 AM by Retired

HP Recommended

Trying to find my printer on the HP SMART APP after deleting and reinstalling the app. I deleted the app (as suggested) and reinstalled and now it won’t find the printer at all. I had rebooted the printer prior to uninstalling the app and the scanner on the printer would not work. The scanner on the mobile does work but not on the printer. Said it’s not available

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1 REPLY 1

‎07-27-2023 07:56 AM

HP Recommended

Hi @JoyEM3 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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