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‎10-07-2024 12:30 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

Printer says it’s connected but I can’t find it on my tablet or my phone like I used to

1 REPLY 1

‎10-09-2024 08:54 AM

HP Recommended

Hi @John6417,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Do you get an error message when trying to connect to the Wi-Fi?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

What is the current version of the OS, you are using?

 

Meanwhile, you may refer to these documents. 

 

Wi-Fi connection is lost after router or network settings change

Restore Wi-Fi setup mode on your HP printer

Update the firmware. Click here

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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