Can't print documents from the web

[StephenJG]

I can print documents from my computer but no from the web

[Dragon-Fur]

@StephenJG 

Check the browser to make sure the printing device (your printer) is selected and correct (not set to "fax" for example).

Browsers are very different - you could also try a different browser.

What else?

Aside from the obvious, that is, the printer software should be installed,

Consider:

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6970 All-in-One Printer series 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology