cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Rebecca555
New member
1 0 0 0
Message 1 of 2
60
Flag Post

Can’t print from HP Photosmart Prem C410 with new Wi-Fi

HP Recommended
Photosmart prem c410

All of a sudden I can no longer print from my devices using my printer. I am guessing it is because I have a new Wi-Fi. All of my other devices work fine with the new Wi-Fi. However even when I go thru Wi-Fi setup wizard on the printer, connect it (and am able to see that it is connected on the Wireless Network Test Report) I get a “printer offline” message when I try to print to that printer.  I have tried unplugging the printer, turning it off, and going thru the setup wizard multiple times. Can anyone help?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,540 1,515
Message 2 of 2
Flag Post
HP Recommended

@Rebecca555, Welcome to HP Support Community!

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation