Can’t print from mobiles or tablet but can from laptop

[dkenny138]

We have changed over to fibre broadband this week and have updated the wireless printer with the new details and can print fine from my laptop but can’t print from our mobiles or tablets even though the status of the printer is available it tells us it’s unavailable when we attempt to print. I have the HP Officejet 3830 and trying to print from IPhone 7 and my husband has an Oppo A5. Thanks in advance 

[Betty0610 · Accepted solution]

@dkenny138

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App from the phones and try again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dkenny138]

Re installing worked on the mobiles but it fails to find the printer on my iPad mini? 

[Betty0610]

Try the AirPrint: https://support.hp.com/us-en/document/ish_1946968-1947068-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dkenny138]

Re installing worked on the mobiles but not on my iPad. It can’t even link up even when I enter the IP address either

[Betty0610]

Did you try AirPrint like I mentioned?