Can't print with Galaxy Flip 5

[Kalamulai13733]

My printer is a color laser jet mfp m277, which i have used to print sevetal times but just stopped and do not connect to the printer with a message "printer cannot connect to the service. Check the internet connection" on the panel the wifi direct and network wifi are both "ON" but the HP eprint is "OFF" all efforts to change the eprint from OFF to ON is a problem. Efforts to connect the printer to the phone wifi network failed repeatedly.

[Irfan_06]

Hi @Kalamulai13733,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing wirelessly to your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Is your printer connect with wifi direct feature or is it connected to your home wifi network?

- Is the wireless light on the printer blinking or solid?

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Kalamulai13733]

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 Answer: Yes I am able to copy, print and run all available Test with pass remarks, with exception of eprint test.

To understand the issue and help you, please share the details listed below:

- Is your printer connect with  direct feature or is it connected to your home wifi network?

Answer: It was connected to the home wifi, failed to connect even when an active phone line is plugged into its in-phone line socket.

- Is the wireless light on the printer blinking or solid?

Answer : it is not lit at all. When it was working it used to blink

- May I know which application are you using to print?

Answer: Samsung Galaxy Fold 6 and Windows 11 laptop. 

- When was the last time your printer was connected to the network or working fine?

Answer: Before the router was relocated.

- Were there any changes made to your printer or router recently?

Answer: The router was Relocated. 

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Answer: Samsung Galaxy Fold 6 and Windows 11 laptop.

[Irfan_06]

Hi @Kalamulai13733,

Thank you for sharing the above information.

Please follow the steps below to connect your printer to the network again as the printer has got diconnected from the network.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kalamulai13733]

The uninstall issue is on the printer, I suppose. I have uninstall and reinstall on both the smartphone and the computer several times with no positive result. The printer seems to not having connectivity with the phone line. I have tried several different phone lines and cables that actually provided dial tones when connected to different phones. 

Your help is appreciated. I need all and ever suggestions on this problem. 

[Kalamulai13733]

How can I

1. Uninstall the app and reinstall it onto the printer?

2. Make the printer to see the server through the phone cable when connected?

[Irfan_06]

Hi @Kalamulai13733,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support