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‎06-24-2024 12:09 PM

HP Recommended

I have a new router from a new company and am trying to connect my printer. The hp smart app will not let me connect but does not give me an error message. What can I do?

Category:
1 REPLY 1

‎06-26-2024 07:14 AM

HP Recommended

Hi @KathyH68,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with connectivity issues. 

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

Are you getting any errors?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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