Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

Cannot always print from my phone, it seems the printer goes off line

HP Recommended
Hp Deskjet 2722

I have the HP Deskjet 2722 and I print from either my Ipad Pro or my Iphone 8.  I will be in a email or a document and want to print it.  I choose send to printer, it shows my printer and nothing happens.  It is like they do not talk to each other.  After turning off printer and then turning back on and waiting for printer to connect to wireless I can print.  Why can I just not print?

HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 2 of 2
Flag Post
HP Recommended

@Edieismycat, Welcome to HP Support Community!


I see that you're experiencing printer offline issues while printing from your iOS devices, I'd suggest you check the following-


Ensure both the devices are on the same network as the printer

If you have mobile data enabled on your mobile devices, disable and try printing.

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.


Let me know how it goes.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation