Cannot connect due to wifi settings being locked by administrator

[amyflaherty]

Cannot connect due to wifi settings being locked by administrator - need a reset, as I am the admin and didn't lock anything. 

[Kuroi_Kenshi]

Hi @amyflaherty,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Access Printer Control Panel:

• Ensure the printer is turned on.
• Go to the printer control panel.

Navigate to Network Settings:

• From the Home screen, touch the Setup icon (may look like a wrench or a gear).
• Select Network from the Setup menu.

Restore Network Defaults:

• In the Network menu, scroll down and select Restore Network Defaults.
• Confirm the restore process if prompted.

Reconfigure WiFi Settings:

• After restoring, you will need to reconnect the printer to your WiFi network.
• Go back to the Network menu and select Wireless Setup Wizard.
• Follow the on-screen instructions to connect the printer to your WiFi network.

Full Factory Reset (if needed):

If resetting the network settings does not solve the issue, you may need to perform a full factory reset.

Warning: Performing a full factory reset will erase all custom settings and preferences.

Refer to the steps on this link to restore factory defaults.

Updating Printer Firmware:

Sometimes, locked settings can be a result of outdated firmware. Ensure your printer firmware is Kindly Refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,