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Message 1 of 2
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Cannot connect my brand new printer to my wifi

HP Recommended
HP ENVY 6000

My printer won't connect to my WiFi.  The WiFi light on the printer only flashes on then straight back off again. My phone will connect to the printer but can't print because it keeps saying printer is not connected to WiFi. Its my first time setting it up its a brand new printer. Please help! I've been at this for 3 hour now and am seriously thinking of throwing it out the window! Tried following all instructions at least 30 times! Please please help!

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HP Recommended

Hi @Claire9934,

 

I'd like to help!

 

To assist better -

Is the printer connected to a home or public network?

 

Meanwhile, try the below suggestions 

 

Use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to establish a wireless connection between your printer and network.

Connect the printer with WPS

 

Use WPS to connect the printer to your wireless network.

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

    NOTE: 

    HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: 

    The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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