Cannot connect to eservices on hp 4645

[Sharonco]

Hi everyone

When i press the button on the e service on the printer, he ask me if i want to connect, i press yes, but he failed, and tell me to check proxy or internet connection, the printer connect wireless ok, to 2.4 channel, and i didnt use proxy, what can be the problem?

Thanks

[Betty0610]

@Sharonco

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c05337026

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day

[Sharonco]

Hi betty

Thanks for your reply 

I alreay try this steps and it not help

Any others suggeistion?

Thanks 

[Betty0610]

Was it working fine earlier? Try a firmware update: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sharonco]

Hi betty 

It dosent work before 

This is the first time i try to activate it

When i try firmware update, he tell mevi already up to date

[Betty0610]

Try the steps from here: https://support.hp.com/in-en/document/c05337026

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!