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Cannot connect to eservices on hp 4645
02-10-2021 09:33 AM

Hi everyone
When i press the button on the e service on the printer, he ask me if i want to connect, i press yes, but he failed, and tell me to check proxy or internet connection, the printer connect wireless ok, to 2.4 channel, and i didnt use proxy, what can be the problem?
Thanks
02-13-2021 07:40 AM

Welcome to the HP Support Community.
Try the steps from here: https://support.hp.com/in-en/document/c05337026
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day
I am an HP Employee
02-18-2021 05:24 AM

Was it working fine earlier? Try a firmware update: https://support.hp.com/in-en/document/c02919168
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
02-26-2021 07:31 AM

Try the steps from here: https://support.hp.com/in-en/document/c05337026
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee

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