Cannot connect to the internet with HP Office Jet 6960

[FredB4]

I am trying to print from my laptop with a printer and laptop that worked before.  I am able to run the HP print and scan doctor just fine but when I attempt to print from a document I see "no internet".  When I attempt to connect to the internet from the computer I now cause my other internet connections to turn off.  The Virtual Agent route took me through several hours of ideas none of which have corrected my problem. 

[Betty0610]

@FredB4

Welcome to the HP Support Community.

Let's reset the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

Once done, connect the Printer to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard.

Let me know if this helps.

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Thanks!

Have a great day!