Cannot get the internet to allow me to use the apps function on my printer

[MAMMAGINT]

I have been trying to use the APPS function on my  HP 8600 Office jet Pro Printer but it will not connect to the internet to allow me to use this function. 

I was advised that I need a proxy setting to do this but my internet provider says I have to get that proxy setting from HP. 

[Betty0610]

@MAMMAGINT

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services, complete the following steps: 1. On the printer’s control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

Set up Web Services using the printer’s control panel The printer’s control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps: 1. Make sure the printer is connected to the Internet. 2. On the printer control panel, touch (Apps) or (HP ePrint). 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. 5. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. 6. Follow the instructions on the Web Services information sheet to finish the setup.

Let me know if this helps.

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