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‎11-22-2022 09:50 AM

HP Recommended
Product: HP ENVY Pro 6432 All-in-One Printer

Windows 10 HP laptop will not print with HP Envy printer. Printer in Error Status message and printer offline. Reinstalled printer and clicked Print Test Page. It printed but still unable to print anything else

 

Category:
2 REPLIES 2

‎11-27-2022 08:06 AM

HP Recommended

Hi @youngmartin,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing printer offline issues with your HP ENVY Pro 6400 All-in-One Printer.

  

Please download and install the firmware update on the computer connected to the printer from this weblink.


You may also refer to this document to know how to update the firmware.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎12-03-2022 04:16 AM - edited ‎12-03-2022 04:20 AM

HP Recommended

Hi @youngmartin,

 

I see that the unit works via USB cable.

 

Please follow the steps in this document to change from a USB connection to a wireless network.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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