Cannot reset HP Officejet Pro 8630 e-All-in-One to factory default. Settings locked by administrator

[Compulsiv]

We moved to a new rental and have a new ISP and router. The printer appears connected to the wireless network, but I cannot change any settings in HP Smart, Easy Start or on the printer display panel or reset to factory default.  I get a message that basically says the functions have been locked by the administrator. But I am the administrator! After some internet research, I believe I need to access a service menu to over ride the software lockout. Does anyone know how to do this on an HP Officejet Pro 8630 e-All-in-One printer?

[Kumar0307 · Accepted solution]

@Compulsiv, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the printer settings on the app. Yes, we need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Compulsiv]

Fantastic! Exactly what I needed to resolve the "Locked by Administrator" issue!

Thank you, Thank you. Thank you!!

[Kumar0307]

@Compulsiv

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!