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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2021 08:57 AM

HP Recommended
Product: iPad, iPhone 6, iPhone 7.
Operating System: iOS

Until a month or so ago printing through AirPrint was perfect.

Now, when I try to print from Apple devices (iPad, iPhones 6 and 7, MacBook Air) to my HP Envy 5540, it shows 'looking for printer' but fails to print.

 

If I reset network settings on the devices, I can AirPrint again. However, this solution is short-lived so something odd going on triggered by what?

 

- I can print wirelessly from my iMac on which I have HP Smart installed (so not AirPrint..?).

- I've factory reset the printer and reconnected to my Wifi

- I had lengthy chats with Apple who say it must be an HP software/firmware issue. My HP account says I'm all up to date, though.

- HP don't want to help cos I'm well past my warranty.

 

Any help or ideas appreciated, please.

 

 

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