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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
philiom
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Cant Connect Printer

HP Recommended
DeskJet 3750
Microsoft Windows 10 (64-bit)

Hi, hope someone can help, my grandson has a HP Deskjet  3750 (used) and I have been trying to connect it to a new Acer Aspire C22 , with Win 10 All in one Desktop, printer is next to computer,Tried to connect via  wireless, no matter what I tried it would not go past the PIN number, so I though I would use a print lead, nothing! took it home and tried the printer on my HP laptop, nothing again on the cable connectioin, tried a different lead and it worked! I printed off test sheet 4 times to make sure it was OK, Took printer and working cable back to my Grandsons Acer and connected the working cable and printer, nothing! tried the HP Smart and the printer in displaying it is ready and showing ink levels! when I try to print it states print error in queue, got on to the people who supplied the desktop and they suggested updating the drivers, done that still nothing, after about half an hr trying different suggestions they ran out of ideas and said they would ring back. I am sure its a simple setting somewhere, I have tried the troubleshooting on the Acer but it cant find a problem, has anyone had this sort of issue.

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TEJ1602
HP Support Agent
HP Support Agent
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@philiom, Welcome to HP Support Community!

 

This could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

 

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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