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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
HelpImHopeless
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Cant claim code for instant ink

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HP Deskjet 3720

Hello! I've been trying to sign up for instant ink for a few years now, yes a few years. I tried again the other day, and when I printed out the internet configuration page via my phone through the app everything looked as it should. But when I print it out following the steps needed to sign up for instant in, it tells me I'm not connected to the internet? What am I doing wrong? The internet light in my printer is glowing to indicate its connected....

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TEJ1602
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@HelpImHopeless, Welcome to HP Support Community!

 

Could you try a different browser?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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HelpImHopeless
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Hello! Thank you I’ll try that!

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TEJ1602
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@HelpImHopeless

 

Sure, keep us posted if you need further assistance.

 

Thanks!

TEJ1602
I am an HP Employee

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