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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Flegermaus
New member
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Message 1 of 2
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Cant connect to WIFI

HP Recommended
Deskjet 2724
macOS 10.13 High Sierra

Hi Community

 

Ive recently purchased a HP Deskjet 2700 line printer, or a Deskjet 2724 to be precise. For some reason, i cant get it to connect to my wifi. I own a Mac, so I cant connect it directly to the router. There is no problems with my wifi. 

 

Ive tried everything the setup asks me, direct connect, etc. Ive pushed the buttons on the printer to get it to search for wifi. Recently it actually appeared in the app, but it is offline no matter what i do. 

 

Ive restarted the app several times, moved the printer physically. Nothing helps...! 

 

Can someone please help me???

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Flegermaus,

 

I'd like to help!

 

please try the steps below to connect your printer to the network.

 

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)  
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->the printer will have solid blue light if it's connected 
--->then connect your phone back to your network

 

You may also refer to -No Connection after Router or Wi-Fi Settings Change

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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