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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Cant connect to internet
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01-01-2021 11:04 AM
Hello i cant connect mt printer to my new internet since i moved houses
I would like to know how to do it please i tried everything but it still doesnt work
Solved! Go to Solution.
Accepted Solutions
01-01-2021 02:23 PM
Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-01-2021 02:23 PM
Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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