Hi I am having trouble reconnecting my printer to the WIFI. When i try to connect wirelessly it says connection failed. When i try to connect with WPS it says Error process stopped. When I printed out the Wireless Network Test Results it says No Filtering Failed. That the MAC filtering is enabled. But i called Verizon and was told that the MAC filtering is disabled. I have no clue how to resolve this and get my printer reconnected to continue using my instant ink.
1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
Restart the wireless router, the printer, and the PC
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
Make sure the printer and the MAC are connected to the same wireless network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
Perform a ping test to check the connectivity
Obtain the IP address of the printer by clicking on the Wireless icon on the printer
On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
Check the second box that says Send only > 10 pings
Click on ping > Check the results at the end if any packets are lost
Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
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