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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Photosmart e-All-in-One Printer - D110a
Microsoft Windows 10 (32-bit)

Tried WPS to no avail. Wireless Network Test Report says MAC address needed to be added to list of permitted devices, which I did, still would not connect. Tried shutting both gateway and printer off and on also, no luck. Called ARRIS support, nothing they could do, that i hadn't done.  All othersdevices connected easily to this new gateway. ARRIS said to contact HP..

HELP, Please

ParkerQ

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