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‎09-14-2020 07:19 PM - last edited on ‎10-14-2020 06:07 PM by Level 6

HP Recommended
Product: HP Envy photo 7100
Operating System: Microsoft Windows 10 (64-bit)

Brand new printer out of  the box.  It connected with WiFi instantly.  We put in the cartridges that came with the printer.  Those cartridges did not communicate with the printer.  Re-installed a few times.  nothing changed.  Went to target and two brand new HP cartridges (original ink) installed.  Same problem continues.  I want no part of this instant ink deal.  We're are gone for extended period of time over the year.  Not need for it.  

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2 REPLIES 2

‎09-14-2020 07:21 PM

HP Recommended

Forgot to say something about these ink cartridges  I don't want to sign up for instant ink..  The new cartridges are HP original. ink

 

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‎09-17-2020 07:07 AM

HP Recommended

@okie66, Welcome to the HP Support Community!

 

To assist you better, what is the exact error about the ink cartridges?

To initialize the printer, you have to use the ink cartridges that came with the printer. It would be labelled as setup ink cartridges.

You don't have to enroll the printer in Instant Ink if you don't wish to. You can continue using regular HP ink cartridges to print.

 

For more info, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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