Cartridges

[SueW8]

HP insist that I have plenty of ink remaining but there is no black ink available to allow me to print. Purchased another cassette because I needed  the ink! Now it’s coming up error with cartridge.! Why can’t I just receive new cassettes that I am still paying for ? Realigned the network internet now.

[A_Gayathri · Accepted solution]

Hi @SueW8,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[SueW8]

Thank you Gaya for your help concerning the cartridges and my printer bring offline   New cartridges are now on the way to me so going forward, fingers crossed all will be well. Thank you for the help with offline printer. Best Regards Suelw8

[A_Gayathri]

HI @SueW8,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support