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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Change the wireless connection or reset it to factory default

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Hp officejet 6958
Microsoft Windows 10 (32-bit)

I need to change the wireless connection to my printer and it won’t let me because it says its locked by the admin. I can login to my HP account but it won’t let the same credentials login to the ‘administrator’ account.


So...can somebody please tell me how to factory reset my printer and restore it back to default so I can connect it to a new wireless network please?

Thank you for all your help!

HP Support Agent
HP Support Agent
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Welcome to HP Support Community

I would like to help


We could try a Semi full Reset


Please check your Inbox for instructions

Thank you

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I Am An HP Employee

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