Changed Internet provider

[Mike41071]

I changed internet service. Printer cannot find new service

[Nal_NR]

Hi @Mike41071,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with connectivity

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Let's guide your HP Smart Tank 7001 to connect smoothly to your new Wi-Fi network, ensuring that it flows effortlessly like ink onto paper.

1. Feel the Disconnect:

• Imagine your printer, once happily connected, now floating adrift, searching for that familiar Wi-Fi signal. It’s as if a bridge has been lost, and your printer is waiting for you to rebuild it.

2. Prepare for Connection:

• Take a deep breath, feeling a sense of calm as you get ready to reconnect your printer to the new network. Ensure that your Wi-Fi is up and running smoothly, like a clear channel waiting to guide your printer home.

3. Access the Control Panel:

• Gently press the Wireless button on the printer's control panel. Navigate to Wi-Fi Setup, where you’ll start the process of linking your printer to the new network. As you move through the settings, imagine each step as laying down a strong, steady bridge.

4. Choose Your Network:

• Once in the Wi-Fi Setup Wizard, let the printer scan for available networks. When your new Wi-Fi network appears, select it. Picture this as spotting a familiar landmark in the distance—reassuring and close.

5. Enter Your Password:

• Carefully input your Wi-Fi password, ensuring each character is correct. As you type, imagine each keystroke as a solid foundation, securing the connection. Feel the anticipation as the printer begins to connect like the final beams of your bridge locking into place.

6. Wait for Confirmation:

• Watch for the confirmation message on the printer's display that the connection was successful. When it appears, it’s like the bridge is complete, allowing information to flow freely between your printer and the network.

7. Test the Connection:

• Print a test page or check the printer’s status on the HP Smart app to ensure the connection is solid. As the page prints, feel the satisfaction of a job well done, knowing that your printer is once again connected and ready to serve.

8. Revel in the Connectivity:

• With the Wi-Fi connection restored, take a moment to appreciate the ease and simplicity of your printer's operation. It’s now fully integrated with your new network, ready to respond with smooth, uninterrupted performance.

By following these steps, your HP Smart Tank 7001 should now be connected to your new Wi-Fi network, ready to print without a hitch.

You may also refer to the document below for more information. 

Wi-Fi connection is lost after router or network settings change

Troubleshoot a Wi-Fi connection to an HP printer

Update the firmware.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.