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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Pro 6455 All-in-One Printer

Wifi password changed, cannot connect printer to new wi-fi

I have pressed the button on the back of the printer for 5 seconds. The printer is glowing purple.

I have my iOS connected to 2.4gh wi-fi. And I have the HP Smart app open. When I select 'add new printer' the app never sees the printer. pls help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Fixed issue by just restarting my printer... again. Not sure why the first restart did not work.

View solution in original post

1 REPLY 1
HP Recommended

Fixed issue by just restarting my printer... again. Not sure why the first restart did not work.

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