Hi, i hope someone can help, tried virtual assistant and tried to contact HP but no email address or numbers ....
So a while back i upgrade my BT internet and they gave me a new router which had a new wireless setup, so since then i've been unable to use my printer on my wifi, i could however use the wifi direct, so although a pain swapping and changing it was manageable, however that has now stopped working and printer is flashing saying unable to connect to HP print.
Can anyone help me figure out how to change the settings to get the printer back on my wifi, its only a basic printer so has no touchscreen panel on it, does anybody know if i can reset it to factory settings to install the network on it again?
Make sure the printer and the PC are connected to the same wireless network.
This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Hope this helps! Keep me posted.
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