Changing email “from”

[Carrie762]

I have a new email address.  I need to scan something to my new email address.  But, the “from” email address is my old email address.  How to change it to my new email address?

[Dragon-Fur]

@Carrie762 

Welcome to the HP Community --

User Guide 

Scan to Email > Starting on Page 16

Editing -- or adding -- a new Profile to the Scan to Email profile is similar to having added the original Profile to your EWS - Scan to Email setup.

You might have switched to an email provider that requires the use of 2-Step Verification and an App Password.

This is not generally difficult to set up but is a bit different from having "Less Secure" access to apps that use your email.

Run through the process as needed for your email address - Add a new Profile.

After the new profile works, you can delete the old Profile.

Start here:

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP Scan to Email - Profile setup -- includes App Password notes

EWS_9025_Scan-to-Email_Setup_5

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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[toddo18]

I went through the process of putting the printer IP address in my browser, and found the menu option to set up the scan to email. Unfortunately, this took me to a web page that would not open. 

If I reset the printer (Pro 8600) to factory defaults, will this remove the "from" email for my "scan to email" option? Will I have to reset anything else, other than the wifi network?

Thanks!

[Dragon-Fur]

@toddo18 

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@toddo18 wrote:

I went through the process of putting the printer IP address in my browser, and found the menu option to set up the scan to email. Unfortunately, this took me to a web page that would not open. 

If I reset the printer (Pro 8600) to factory defaults, will this remove the "from" email for my "scan to email" option? Will I have to reset anything else, other than the wifi network?

Thanks!

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No idea - doubtful?

The Profile / SMTP instructions might well be valid for setting up Scan to Email on your older printer.

That said, and not really knowing why you could not use your printer's IP address to open EWS, I cannot know whether any of the setup will work for you.

One thing to check -

If your browser cannot open the printer's own IP address due to that browser's security, use a different browser.

What?

Browsers do not understand internal network addresses - some browsers handle this by refusing to connect at all and without even giving you the opportunity to bypass the browser's objections and open the local page.

Try asking your question in a new post -- someone familiar with your model might be able to provide a better answer.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"