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‎05-31-2024 08:19 AM - last edited on ‎06-04-2024 12:16 PM by Retired

HP Recommended

My DeskJet printer shows an error message: Check Your Account - no matter what I do within HP Smart, I can't seem to correct the problem.

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1 person had the same question
1 REPLY 1

‎06-02-2024 12:10 PM

HP Recommended

Hi @mbruhe,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer that has an account error.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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