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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2020 06:25 AM

HP Recommended
Product: Laserjet M14-M17
Operating System: Chrome OS

I have a LaserJet M14-M17 printer which I have used with my Chromebook for several months, but it suddenly quit working with the message "Can't connect to printer" If I unplugged and replugged the printer I would get a message that a new device was found (with correct info) but got the same message when trying to print. I deleted the printer and Chrome recognized the type and added it back, but it still won't print with either the can't connect or can't print - check printer message.

 

Note that this is connected by a cable not wireless and the same cable correctly recognized the printer. I have checked that the plugs are in correctly and the USB port on the Chromebook is fine for other devices.

 

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