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‎09-24-2020 11:44 AM

HP Recommended
Product: Example: Office Jet Pro 8025avilion 6530
Operating System: Microsoft Windows 10 (32-bit)

The printer is connected to the wifi (blue light is on, printed the HP Network Configuration Page) that confirms that this is the case. Using the HP Smart app, the printer is not found. I've now downloaded the app on a Mac, and it doesn't find the printer either. Both computers are connected to the same wifi as the printer. 

Anybody know how to resolve this issue?

Category:
3 REPLIES 3

‎09-24-2020 02:19 PM

HP Recommended

Hi,

Please print and review a Wireless Network Test Results report:

https://support.hp.com/ee-en/document/c06250639

 

May you see any warning or attention listed on the report's header?



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‎09-25-2020 03:19 AM

HP Recommended

Thanks for the reply. I printed the Wireless Network Test Results and got "No problems found"...

Any other tips for troubleshooting?

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‎09-25-2020 04:27 AM

HP Recommended

Thanks for clarifying @stinasn.

 

Please make sure your PC is connected to the sane SSID as printed in the report, open any web browser and type the printer’s IP Address from the report - can you see the printer homepage with an HP logo, or any other results?

 

Also, which wireless channel is printed in the report?



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